Refund & Subscription Terms — Nova Dominion

These terms apply to the purchase of the Commander Pass and other paid items in Nova Dominion, operated by Gold Development, Coolsingel 139, 3012 AG Rotterdam, KvK 61213535, VAT NL002254942B32. They supplement our Terms of Service. Nova Dominion is free-to-play; a purchase is never required to play.

1. What you are buying

1.1 The Commander Pass is an optional, paid subscription that grants access to convenience and cosmetic benefits. The Pass never increases your in-game power or your chances against other players ("no pay-to-win"): you buy convenience and appearance, not a gameplay advantage.

1.2 The Pass is offered in various durations (for example day, week, month or year). The exact benefits and available durations are shown at checkout.

1.3 Virtual items and subscription benefits have no real-money value and cannot be exchanged for money, save as required by mandatory law (see the Terms of Service).

2. Prices and VAT

2.1 All prices are displayed at checkout in the currency shown there and are inclusive of VAT where applicable. The applicable VAT rate is determined based on the relevant rules and, where relevant, your location.

2.2 We may change prices from time to time. A price change does not apply retroactively to a period already paid for. For automatic renewal, section 3 applies.

3. Payment, billing and automatic renewal

3.1 Payments are processed by our payment provider Mollie. We do not store card data ourselves. Mollie's terms may also apply to the payment.

3.2 Automatic renewal. If you choose a subscription with automatic renewal, the Pass will automatically renew at the end of each period for an equal period at the then-current rate, until you cancel. You are clearly informed of this before purchase and, where required, reminded before a renewal.

3.3 If a subscription is offered as a standalone top-up ("buy N days, extend the end date") without automatic collection, you re-purchase each time yourself and no automatic charge occurs. Which model applies to your purchase is shown at checkout.

4. Cancellation

4.1 You can cancel a subscription with automatic renewal at any time via your account settings or by contacting info@gold-development.nl.

4.2 After cancellation your Pass remains active until the end of the period already paid for; after that it is not renewed and the associated benefits lapse. No refund is given for the period already paid and elapsed, save as provided in sections 5 and 6 and by mandatory law.

5. Statutory right of withdrawal (14 days) and the exception

5.1 As a consumer in the EU you are in principle entitled to withdraw from a distance contract within fourteen (14) days without giving a reason (the right of withdrawal).

5.2 Exception for immediate supply of digital content/services. The Commander Pass is digital content/a digital service supplied immediately upon purchase. Where, at purchase, you:

• (a) expressly request that we begin performance (immediate access to the Pass) within the withdrawal period, and
• (b) expressly acknowledge that you thereby lose your right of withdrawal once performance has been fully completed (for a service), or that supply of the digital content begins,

your right of withdrawal lapses in accordance with the law (Article 6:230p of the Dutch Civil Code). At checkout you will be asked for this express consent and acknowledgement; if you do not give it, you retain the right of withdrawal but may only gain access after the withdrawal period.

5.3 If you have not given the consent and acknowledgement referred to in 5.2 and wish to withdraw, you can notify us within 14 days via info@gold-development.nl. We will then refund the amount paid in accordance with the law.

6. Refunds

6.1 Save for the right of withdrawal (section 5) and mandatory law, already-consumed digital subscription time and consumed digital items are in principle not refunded. This is because the service is actually delivered over its term.

6.2 We may, at our reasonable discretion (as a goodwill gesture), still refund in whole or in part, for example in the event of a demonstrable technical problem on our side that prevented you from using the Pass, or a duplicate or erroneous payment.

6.3 Where you are entitled under mandatory consumer law to a refund, price reduction or termination (for example due to a defect in the digital service), these terms do not affect that.

6.4 Refunds are made via the same payment method as the original payment, unless otherwise agreed.

7. Chargebacks

7.1 If you believe a charge is incorrect, please contact us first via info@gold-development.nl so we can resolve it together. This is often faster than a chargeback via your bank.

7.2 A chargeback filed without first contacting us, or relating to digital services already delivered, may lead us to suspend or revoke the relevant benefits and, in cases of abuse, restrict your account, in accordance with the Terms of Service and the law.

8. Changes

8.1 We may amend these terms. The "Last updated" date at the top indicates the most recent version. Changes do not apply retroactively to purchases already completed.

9. Contact

Questions about payments, your subscription or a refund? Contact:

• Gold Development
• Email: info@gold-development.nl
• Coolsingel 139, 3012 AG Rotterdam
• KvK 61213535 — VAT NL002254942B32